Engineering Audit Consulting
& Training

In order to meet the specific expectations of luxury professionals, MF | FORMAPRO offers to carry out an Audit followed by “tailor-made” training programs for all your employees.

Since 2010, MF | FORMAPRO accompanies your teams and participates in the success of your company thanks to training programs intended for the Hospitality and Luxury Universes.

« After graduating from a School of Marketing and Management of Tourism and Hospitality, I worked in the luxury hotel industry to develop know-how and interpersonal skills for well-known hotel groups such as Hilton and Lucien Barrière.

Service is about making the ordinary extraordinary!

Client testimonials

“We called upon Mélinda to conduct several training sessions for our employees. Mélinda proved to be very educational, professional and available. She masters her subjects and proposes relevant training sessions, adapted to the hotel industry, and her flexibility can suit small, medium and large structures.”

M.P, Human Resources and Administrative Assistant

“Thanks to her professionalism and her significant experience in the hotel and catering industry, Mélinda knows how to perfectly adapt her speech to the audience she is training and to the different problems encountered in the field.
She is a passionate trainer who knows how to transmit her knowledge in an illustrated and playful way.
We would be very happy to work with Mélinda again!

M.B, HR Project Manager

“Two successive years of collaboration with MF | FORMAPRO have allowed us to appreciate the professionalism and dynamism of this consulting firm. Our needs are heard in order to deploy the appropriate resources and skills to achieve our objectives. The work done by Mélinda fully met our expectations.”

A.B, HR Manager

“MF | FORMAPRO perfectly meets the current expectations of our professions of passion and sharing. In complete adequacy with the needs of our customers, Mélinda offers a precise and always pedagogical answer to the professionals who have recourse to her. MF | FORMAPRO has become a must and even an indispensable part of the luxury hotel industry.”

C.L, Training Manager

“Its success in your company depends on the know-how of your employees. As an expert in the luxury hotel industry, Mélinda leads with passion actions on the notions of reception, service, sales promotion and complaint management.”

R.G, Training Manager

“I had the pleasure and honor of meeting Mélinda in the field of training and I immediately perceived her as a woman accomplished in her profession. Her charisma, her professionalism, her ease in communication, her determination really seduced me. Beyond her certain qualities for coaching and transmitting knowledge and skills, Mélinda is a true business woman!”

C.T, Hotel Operations Consultant


For the year 2022, our trainees give the quality of our training an average score of :

98% of our trainees recommend our training courses

Ability of the speaker in terms of availability, listening and skills : 10/10
Relevance of the tools used and supports given : 9,8/10
Relevance of the topics covered: 9,6/10
Adequacy between the expectations and the training: 9,8/10


Based on active methods, our services are adapted to the reality that your collaborators live within the company. All our training courses, in French or in English, are tailor-made according to your expectations and objectives.


MF | FORMAPRO offers you its expertise and know-how to help you develop service excellence.

Our trainings alternate theoretical contributions, illustrations and put in situation. The concrete situation of the company is integrated and a complete pedagogical support is given to each participant.

MF | FORMAPRO is certified QUALIOPI since 2020
Its objectives :

• To attest the quality of the process implemented for the Development of the learners’ competences
• To allow a greater readability of the training offer to the companies and the users
• To be referenced by public or parity funders so that its clients can benefit from funding.

Words of trainees

The training has met all my expectations… I now have the keys to a successful daily reception.

Elise T.

Interactive training and interesting content.

Laurent H.

The content was clear and precise, with both theoretical and practical training.

Marion M.

Interactive and dynamic training! Thank you Mélinda.

Christelle C.

Very enriching training.

Sabrina P.

Very good trainer, smiling, efficient and educational.

Julie B.