For managers, the acquisition of skills that can be used on a daily basis, directly related to their professional context, to deal with the specific problems of this sector, is therefore a strategic issue to: ose professionalize and professionalize their teams, to enable them to strengthen / promote their security and their professional development. Drive individual and collective performance, by using their newly acquired skills to perpetuate the overall economic situation of their establishment, in a sustainable manner, to encourage the recruitment dynamic, by strengthening the employability of candidates for hiring. In the operational field, in contact with customers and in charge of the production of new services, it is the local managers who will have to build the most efficient teams and lead them to the success of the company’s objectives. They will be indispensable:

  • Their skills in recruitment and evaluation of potential.
  • Their ability to train and communicate in order to lead, motivate and develop employees who one day will have to take over and their ability to manage multicultural specificities, by constantly adapting
  • Their ability to creatTe and animate a community around the brand and its services
  • While they will have to evolve in an already long-standing context of shortage of qualified personnel and most of them have not received any initial management training, their own professionalization is now becoming a strategic issue for hotel companies.

The certification “Recruiting and managing multicultural teams in continuous hotel service” is currently being registered in the specific Directory established by France Compétences.


  • Coordinate the diversity of employee profiles to be managed and support each one in their professional development and employability
  • Delegate and organize the work of each employee to ensure continuity of service to customers 24/7 with a consistent level of quality and security
  • Communicate with multicultural teams to encourage collective and collaborative work in order to maintain a consistent level of service quality to customers
  • Recruit in a particular situation of shortage of unqualified to highly qualified personnel, without specific professional qualifications but capable of adapting to the hotel/restaurant industry

Program and Content

  • the program is available on the website of our co-certifying partner: click here

Who is it for?

The “360° for a Management of Excellence in the Hotel and Restaurant Industry” course is part of a professionalization program.

The targeted skills complement the “core” skills of :

  • Hotel and restaurant managers / directors, operations managers, …
  • Front desk managers, hospitality department managers, etc.
  • Kitchen staff managers, chefs, …
  • Restaurant service managers, head waiters, …
  • Floor staff managers / accommodation managers, housekeepers, …
  • Managers of administrative and technical services, …
The pedagogical course of this training is built on a subtle combination of theoretical contributions and scenarios: at the end of the training, the participants have resources and skills that can be used in their daily lives.

  • Many situations, to promote the anchoring of acquired knowledge
  • Regular follow-up of the trainees, to encourage their professional development
  • Training methods: either 100% face-to-face, or 100% remote (virtual classes), or “blended” (mixed face-to-face + virtual classes)
  • Details on the face-to-face modality: the training sessions alternate between a training room, equipped with a video projector, a paperboard, and all the materials/accessories conducive to good teaching, and real or reconstructed “field” situations.
  • Have a good command of French (training given in this language).
  • To register: an initial telephone interview is conducted to verify that your expectations and needs are in line with the objectives of this training. Then we will send you registration documents (registration form, contract or training agreement)
  • We summarize all the useful and legal information related to this training (detailed programme, confirmation of schedules, methods of animation, evaluation methods, projected dates, etc.)
  • Registration is effective after receipt of the required documents, and the regulation (depending on the legal framework in force), or its confirmation.
  • Registration requests can be sent up to 10 days before the beginning of the training.
  • Accommodation, food and transportation costs will not be included in the training fee that will be communicated to you.
  • Please contact us. We can assist you in your application for funding (skills development plan, or other professional training schemes)
  • Accessible
  • Concerned about the quality of the reception of people with disabilities, we advise you to contact our services to study possible adaptation measures, according to your specific situation. We can also – if necessary – direct you to our network of experts in the field of disability, to facilitate your learning.
    The attention of the client (Management and/or HRD) is drawn to the access modalities for people with disabilities. We provide them with the list of actors allowing their orientation. This is specified in each commercial proposal.

Individual objectives and acquired knowledge will be collected

  • INTER training: by telephone or videoconference, before the final registration, in order to validate the adaptation of the profiles to the announced contents.
  • INTRA training: via exchanges with the training manager or project manager, before the start of the training, to adapt the program which will be personalized, if necessary.
  • Quizzes and multiple-choice tests can also be used to assess the learners’ level of knowledge.

Targeted competencies

The competency and assessment framework consists of the following 10 (ten) competencies:

0 heures

Evaluation of the skills acquired through the training

  • Evaluation of the skills acquired during the training Training linked to the certification “Recruiting and managing multicultural teams in continuous hotel service”, for which FRENCH TOUCH ATTITUDE is the certifying body
  • Exercises of reconstructed oral situations, case studies, oral questioning
  • Possibility to take a remedial test for the not acquired competences (according to the modalities defined in our general rules of certification that can be downloaded (see link).