CUSTOMIZED PROFESSIONNAL TRAININGS
RECEPTION & CUSTOMER RELATIONS
- Achieve a welcome synonymous with excellence
- The culture of luxury to optimize the image of oneself and the company
- Customer delight or sublimate the brand’s standards
- Anticipate and defuse a difficult situation
SALES & MARKETING
- Succeed in intelligent selling
- Develop the potential of your contacts to develop your sales
- Successfully complete the 4 stages of the sales meeting
- Follow up on the sales meeting
ACCOMMODATION
- Master the essentials of reception
- Master the essentials of Housekeeping service
- Develop Yield Management techniques
- Optimize the hotel’s reservation service
MANAGEMENT
- Manage service excellence
- Local manager, managing and leading the team on a daily basis
- Manage the housekeeping servic
- Managing a team in the dining room
MARKETING & COMMUNICATION
- Optimize the digital reputation of on all essential channels
- Boost the social network accounts according to the codes specific to each of them
- Master the challenges of advertising “Social Media advertising
- Take into account the impact of Google to generate bookings: targeting & statistics
RESTAURATION
- The art of creating unique cocktails
- Mastering the essentials of room service
- Sell more and better thanks to food and wine pairing
- Implementing good hygiene practices in the restaurant industry
PERSONAL DEVELOPMENT
- Staying in control of your emotions
- Better manage your stress at work to be more efficient
- Individualize your communication and management with Process Com®.
- Acquire the fundamentals of NLP
- Discover your MBTI® functioning
- Develop self-knowledge through the Enneagram
RECRUITMENT & HR
- Applying labor laws and managing schedules
- Updating the company’s single document (1) / (2)
- Increase the performance of your employees
- Conducting annual and Iinterviews professionnels
- Recruiting employees and select the best ones
This list of training is not exhaustive. You can obtain the details of our training courses or express a more specific need by contacting us.
