MF | FORMAPRO comprises a team of consultants from varied yet complementary backgrounds.
They will all put their talents and the wealth of their experience at the service of your business.

MÉLINDA
MÉLINDA

After graduating from a School of Marketing and Management of Tourism and Hospitality, I worked in the luxury hotel industry to develop know-how and interpersonal skills for well-known hotel groups such as Hilton and Lucien Barrière.
Today I develop and conduct behavioral training activities on the notions of reception, service, sales promotion and claims management in collaboration with Experts du Luxe. I propose a simple concept: between elegance and emotion, Luxury is both essential and very rich. That’s why I invite you to escape to this desire for luxury: smile, shared looks, attention to details, elegant postures, discreet and neat attitudes.
My objective is to combine refinement and conviviality, to privilege emotion and discovery, always in search of excellence.

JOHANNE
JOHANNE

Luxury Culture is a concept linked to an environment and specific codes.
Appearance, gestures and attitude must adhere to specific rules in order to be adapted to customer requirements. Elegance and discretion are the key words.

Thanks to a methodology based on significant experiences, Johanne teaches your teams the codes of luxury and teaches them to develop their empathy to better understand customers, understand their expectations and improve the quality of service.

The satisfaction of your customers is paramount, knowing how to surprise them and arouse a positive appreciation is a quality that is acquired through a specialized training on all aspects related to the Culture of Luxury

Johanne has made a name for herself in renowned groups such as LVMH, Fairmont Hotels & Resorts and The Luxury Collection.

CHARLOTTE
CHARLOTTE

With more than 15 years of experience in business development in the hotel, catering and luxury events sector, Charlotte puts her skills and dynamism at the service of MF | FORMAPRO.
Her specialty : supporting managers and their employees so that they can develop their potential and their sales.
Her goal : to give them tools and reflexes for additional sales.
Her desire : to help them “close” negotiations easily.
Her pleasure : to make them love the salesperson with a vision of advice adapted to their customers and prospects.
Her key words : kindness, good humor and methodology.

CLAIRE
CLAIRE

Coming from a managerial and medical background, Claire has specialized for more than five years in brief systemic therapy through the use of neurosciences, psychopathology, and psychotraumatology.
She is in particular responsible for the humanitarian service within an association which helps soldiers who are psychologically injured and suffer from post-traumatic syndrome.
Psycho practitioner and self-employed hypnotherapist in her office in Nice, Claire leads training on stress management, burn-out, behavioral analysis and non-violent communication.
Claire offers many tools to improve communication in business: DISC and MBTI methods to develop management, NLP, behavioral analysis to recruit effectively, burn-out awareness, etc.

ANTOINE
ANTOINE

Our Expert Expert has acquired a know-how in the establishments of Alain Ducasse, from Paris to New-York, from London to Monaco.
It proposes technical and operational solutions in the Art of receiving, dedicated to Luxury Hotels and Prestige Catering.
“Today, the quality of service is no longer just a friendly welcome and an elegant care. Hotel codes have evolved, moving towards closer proximity with the Customer. You need to create a sense of well-being by transcending your service standards. Through emotional benchmarks and the human dimension of the service, you will succeed in making your customer live a unique and memorable experience.”
Currently, Antoine advises several establishments in the race to the stars of a prestigious guide.

MAGALI
MAGALI

My initial training in Hotel Management at the Vatel Institute and my 15 years of experience in prestigious establishments, in France and abroad (IHG Cannes, Accor Greece, Sheraton French Polynesia …) taught me rigor, the requirement, the codes of the world of luxury. Over the course of my career, I have found that the luxury hotel industry requires technical, operational know-how; and that beyond these essential skills, there is a set of skills that make THE difference. These relate to knowing how to be, to the acquisition of reflexes, the importance given to details, the values ​​that are conveyed to the customer.
These years in contact with professionals and clients have confirmed to me that this human dimension is the heart of our business; it is the strength of a team, the element without which all hotels are alike and have no soul.
My professional identity as a trainer is built on the basis of my expertise, my observations and my desire to transmit.
Supporting employees towards excellence while maintaining humility and simplicity: this is my project.

MATTHIAS
MATTHIAS

A graduate in Marketing & Sales Masters for marketing networks, Matthias has worked for 15 years in the field of point-of-sale communication with the support of more than 500 business leaders and managers.
His experience in the Tourism and Luxury sectors allows him to intervene in a personalized and pragmatic way with your teams.
Its mission: to allow you to structure your communication with the rise in skills of your employees.
E-reputation, opinion management, community management, Instagram and Google advertising, natural referencing: these skills have become essential to the success of a business project.
The training program is adapted according to 2 cases: either to make the personnel of the establishment operational for an internal implementation, or to allow the personnel of the establishment to select a service provider, define an effective brief and analyze the statistics to effectively manage communication.

EMMANUELLE
EMMANUELLE

Graduated with a double Master 2 in visual communication at the Beaux-Arts and in innovative project management at Polytech’, Emmanuelle then creates bridges between different sectors. These varied activities then give him the ability to analyze, adapt and resolve quickly and efficiently to manage unpredictable situations and complex and urgent issues.
For more than 5 years, she has been supporting companies in their transformation through different prisms: management, governance, image, communication, marketing strategy, team and operational.
Through personalized support and training, Emmanuelle brings the 3 key skills which, according to her, are essential to evolve in a volatile, uncertain, complex and ambiguous world: creativity, innovation and leadership.
What drives it today is to inspire people and organizations to surpass themselves with resilience to transform our world.

JULIE
JULIE

10 years of experience as General Housekeeper in prestigious establishments, Julie now supports hotels in their development by performing “quality” or “operational” audits for the accommodation department.
Its objective: to support hoteliers to develop the “customer experience”, to support staff on the floors in optimizing their missions and their workstations while taking into account the company’s CSR objectives.

LAURA
LAURA

Consultant Trainer in the field of occupational health and safety. It supports employers of VSEs / SMEs in setting up their approach to preventing occupational risks.
Its mission: to enable you to meet your legal obligation, to reduce the costs related to work accidents / occupational diseases and to guarantee a better social climate.
Its objective is to make this regulatory constraint a force and a performance lever for the company.
A graduate of a Professional Master in Sustainable Development, Laura has transversal skills in quality, safety and environmental management systems

SANDRA
SANDRA

For more than 20 years in the field of recruitment, listening to people, Sandra has been interested over the years in “well-being” activities.
His daily life: listening, advising with empathy, professionalism and kindness. Very often, people need to gain confidence, to relax, to manage their daily stress.
Trained in energy care, ergonomic chair massage, she wants to go further by helping people find their personal resources and strengthen their ability to adapt or simply live better, be more positive.
Through her professional and personal journey, Sandra remains convinced that everyone has the necessary resources within them to achieve their goals and better live their daily lives.
She offers a practice of sophrology with listening, benevolence and personalized support adapting to your needs and expectations.

VALÉRIE
VALÉRIE

A graduate in Human Resources and Human Management at the IAE in Nice, NLP Coach, Valérie has worked for more than 20 years as Director of Human Resources and Team Manager in Luxury Hotels, especially for the ACCOR, Radisson Blu and Oetker Collection.
“Passionate about Human Resources, I like to accompany Directors, Managers and people dedicated to HR in order to transmit to them the knowledge necessary for optimizing the management of their staff and their management. Pragmatic and operational, my trainings are real workshops where exchanges of good practices and scenarios are in place. “
From individual support to group training, Valérie adapts and remains attentive to professionals in the Hotel and Restaurant industry. It offers “tailor-made” training.

KÉVIN
KÉVIN

Kévin is a graduate of a BTS Communication and currently a student in Bachelor Digital Project Manager & Events at ISCAE Education in Nice.
He is in charge of communication and oversees the company’s e-reputation.
Its mission : to manage news and publications, develop the “social media” strategy,
propose marketing operations to animate our community and guarantee the company’s e-reputation.
Its objective : to better understand the behavior and reactions of Internet users in order to then offer relevant ad campaigns adapted to the expectations of our customers and prospects.
Her keywords : empathy, proximity, creativity and rigour.