MF | FORMAPRO comprises a team of consultants from varied yet complementary backgrounds.
They will all put their talents and the wealth of their experience at the service of your business.
“I graduated from a School of Marketing and Management of Tourism and Hospitality, I have evolved in Luxury Hotels to develop know-how and know how to be at the service of recognized hotel groups such as Hilton or Lucien Barrière. Today I develop and conduct behavioral training activities on the notions of reception, service, sales promotion and claims management in collaboration with Experts du Luxe. I propose a simple concept: between elegance and emotion, Luxury is both essential and very rich.
That’s why I invite you to escape to this desire for luxury: smile, shared looks, attention to details, elegant postures, discreet and neat attitudes.
My objective is to combine refinement and conviviality, to focus on emotion and discovery, always in search of excellence. ”
Luxury Culture is a concept linked to an environment and specific codes.
Appearance, gestures and attitude must adhere to specific rules in order to be adapted to customer requirements. Elegance and discretion are the key words.
Thanks to a methodology based on significant experiences, Johanne teaches your teams the codes of luxury and teaches them to develop their empathy to better understand customers, understand their expectations and improve the quality of service.
The satisfaction of your customers is paramount, knowing how to surprise them and arouse a positive appreciation is a quality that is acquired through a specialized training on all aspects related to the Culture of Luxury.
Johanne has made a name for herself in renowned groups such as LVMH, Fairmont Hotels & Resorts and The Luxury Collection.
Graduated from a Business School Specializing in Management and Corporate Management and with 10 years of experience in the French Riviera events, as well as various “upscale” boutique hotels based on the French Riviera (Le Mas de Pierre , Cap d’Antibes Beach Hotel …), Aude puts its skills and its network at the service of its customers.
Fully integrated into the Relais & Châteaux network for having held the position of President of the Club des Commerciaux (grouping nearly 40 establishments located in the South-East of France) for 2 years, all of her experiences give her a value added and recognized in commercial strategies, communication and marketing.
A graduate in Human Resources and Human Management at the IAE in Nice, NLP Coach, Valérie has worked for more than 20 years as Director of Human Resources and Team Manager in Luxury Hotels, especially for the ACCOR, Radisson Blu and Oetker Collection.
“Passionate about Human Resources, I like to accompany Directors, Managers and people dedicated to HR in order to transmit to them the knowledge necessary for optimizing the management of their staff and their management. Pragmatic and operational, my trainings are real workshops where exchanges of good practices and scenarios are in place. “
From individual support to group training, Valérie adapts and remains attentive to professionals in the Hotel and Restaurant industry. It offers “tailor-made” training.
With more than 15 years of experience in business development in the hotel, catering and luxury events sector, Charlotte puts her skills and dynamism at the service of MF | FORMAPRO.
Her specialty : supporting managers and their employees so that they can develop their potential and their sales.
Her goal : to give them tools and reflexes for additional sales.
Her desire : to help them “close” negotiations easily.
Her pleasure : to make them love the salesperson with a vision of advice adapted to their customers and prospects.
Her key words : kindness, good humor and methodology.
My initial training in Hotel Management at the Vatel Institute and my 15 years of experience in prestigious establishments, in France and abroad (IHG Cannes, Accor Greece, Sheraton French Polynesia …) taught me rigor, the requirement, the codes of the world of luxury. Over the course of my career, I have found that the luxury hotel industry requires technical, operational know-how; and that beyond these essential skills, there is a set of skills that make THE difference. These relate to knowing how to be, to the acquisition of reflexes, the importance given to details, the values that are conveyed to the customer.
These years in contact with professionals and clients have confirmed to me that this human dimension is the heart of our business; it is the strength of a team, the element without which all hotels are alike and have no soul.
My professional identity as a trainer is built on the basis of my expertise, my observations and my desire to transmit.
Supporting employees towards excellence while maintaining humility and simplicity: this is my project.
Consultant Trainer in the field of occupational health and safety. It supports employers of VSEs / SMEs in setting up their approach to preventing occupational risks.
Its mission: to enable you to meet your legal obligation, to reduce the costs related to work accidents / occupational diseases and to guarantee a better social climate.
Its objective is to make this regulatory constraint a force and a performance lever for the company.
A graduate of a Professional Master in Sustainable Development, Laura has transversal skills in quality, safety and environmental management systems.
Clarisse graduated from a BTS Negotiation Digitization of Customer Relations and is currently a student in Commercial Manager Bachelor.
She puts her seriousness, her motivation as well as her skills and her commercial sense at the service of MF | FORMAPRO.
Clarisse ensures the efficient development of the client portfolio thanks to its analyzes of commercial data and the implementation of marketing actions.
Its mission: to support and ensure the follow-up of companies; she advises them on how to specify their service ambitions, by focusing on enhancing the skills of the teams.
Its objective: to meet your expectations, while providing you with tailor-made advice.
His key words: listening, adaptability, empathy and thoroughness.
10 years of experience as General Housekeeper in prestigious establishments, Julie now supports hotels in their development by performing “quality” or “operational” audits for the accommodation department.
Its objective: to support hoteliers to develop the “customer experience”, to support staff on the floors in optimizing their missions and their workstations while taking into account the company’s CSR objectives.
Graduated from the Higher Institute of Hotel Management of Namur and with 18 years of experience in Luxury Hotels as Commercial Director or Yield Manager, Christophe found that there was a real demand from independent hotels small and medium capacity to develop their Revenue Management.
Assimilating the concept of Yield Management, the different possible approaches according to the needs of the hotel in order to set up a strategy of optimization of the turnover, such is the objective of Christophe when he proposes you an accompaniment in the learning, implementation and development of Revenue Management.
MF | FORMAPRO has been QUALIOPI certified since 2020
Her goals :
• Certify the quality of the process implemented for the Development of Learners’ Competencies
• Allow greater readability of the training offer for companies and users
• Be referenced with public or joint funders so that its clients can benefit from funding.
31 Rue Chevalier Paul
The Penthouse Mancrest Court
39 West Car Lane
Walton-on-Thames KT12 5ER