MF | FORMAPRO comprises a team of consultants from varied yet complementary backgrounds.
They will all put their talents and the wealth of their experience at the service of your business.
“I graduated from a School of Marketing and Management of Tourism and Hospitality, I have evolved in Luxury Hotels to develop know-how and know how to be at the service of recognized hotel groups such as Hilton or Lucien Barrière. Today I develop and conduct behavioral training activities on the notions of reception, service, sales promotion and claims management in collaboration with Experts du Luxe. I propose a simple concept: between elegance and emotion, Luxury is both essential and very rich.
That’s why I invite you to escape to this desire for luxury: smile, shared looks, attention to details, elegant postures, discreet and neat attitudes.
My objective is to combine refinement and conviviality, to focus on emotion and discovery, always in search of excellence. ”
With more than 15 years of experience in business development in the hotel, catering and luxury events sector, Charlotte puts her skills and dynamism at the service of MF | FORMAPRO.
Her specialty : supporting managers and their employees so that they can develop their potential and their sales.
Her goal : to give them tools and reflexes for additional sales.
Her desire : to help them “close” negotiations easily.
Her pleasure : to make them love the salesperson with a vision of advice adapted to their customers and prospects.
Her key words : kindness, good humor and methodology.
Graduated from the Higher Institute of Hotel Management of Namur and with 18 years of experience in Luxury Hotels as Commercial Director or Yield Manager, Christophe found that there was a real demand from independent hotels small and medium capacity to develop their Revenue Management.
Assimilating the concept of Yield Management, the different possible approaches according to the needs of the hotel in order to set up a strategy of optimization of the turnover, such is the objective of Christophe when he proposes you an accompaniment in the learning, implementation and development of Revenue Management.
Graduated from a Business School Specializing in Management and Corporate Management and with 10 years of experience in the French Riviera events, as well as various “upscale” boutique hotels based on the French Riviera (Le Mas de Pierre , Cap d’Antibes Beach Hotel …), Aude puts its skills and its network at the service of its customers.
Fully integrated into the Relais & Châteaux network for having held the position of President of the Club des Commerciaux (grouping nearly 40 establishments located in the South-East of France) for 2 years, all of her experiences give her a value added and recognized in commercial strategies, communication and marketing.
With a rich experience in Luxury Hotels, Karen puts her skills and her commercial sense at the service of MF | FORMAPRO.
Karen supports and monitors companies ; she advises them to clarify their service ambition, by focusing on enhancing the skills of the teams. The human is at the heart of his professional and personal concerns. It supports professionals in the tourism, hotel and catering industries in their search for the excellence of the skills of their teams.
His key words : listening, adaptability, empathy and thoroughness.
A graduate in Human Resources and Human Management at the IAE in Nice, NLP Coach, Valérie has worked for more than 20 years as Director of Human Resources and Team Manager in Luxury Hotels, especially for the ACCOR, Radisson Blu and Oetker Collection.
“Passionate about Human Resources, I like to accompany Directors, Managers and people dedicated to HR in order to transmit to them the knowledge necessary for optimizing the management of their staff and their management. Pragmatic and operational, my trainings are real workshops where exchanges of good practices and scenarios are in place. “
From individual support to group training, Valérie adapts and remains attentive to professionals in the Hotel and Restaurant industry. It offers “tailor-made” training.